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Subject: Apology for Delay in Delivery of Order M-2022

Dear Mr. John Stewart,

I hope this email finds you well. I am writing to apologize for the delay in delivering the 1000 units of product M-2022 that you have ordered from Japan Precision Co., Ltd. We deeply regret any inconvenience caused by this delay.

Unfortunately, due to unforeseen circumstances in our production process, we have encountered unexpected challenges that have resulted in a delay of approximately one month beyond the originally promised delivery date of June 20th. We understand the importance of timely deliveries and take full responsibility for this delay.

Rest assured that we are working diligently to expedite the production and ensure the earliest possible delivery of the M-2022 products to your company. We have implemented additional measures to address the issues and have increased our production capacity to mitigate any further delays.

We understand the impact this delay may have on your operations, and we sincerely apologize for any disruptions caused. As a valued customer, your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly.

Please be assured that we will keep you updated on the progress and provide you with a revised delivery timeline as soon as possible. In the meantime, if you have any questions or concerns, please feel free to contact me directly at your convenience. I will personally oversee the resolution of this issue to ensure your satisfaction.

Once again, please accept our sincerest apologies for the delay in delivering your order. We appreciate your understanding and patience in this matter. We value our relationship with Lord Service Company and look forward to serving you with the highest level of service in the future.

Yours sincerely,

Taro Yamada

Export Section

Japan Precision Co., Ltd.